Terms & refund policy
Welcome to Kaleidokatfortune. To ensure a positive experience for all our clients, please review our terms of service and refund policy. Your understanding helps us maintain a respectful and fair environment.
Client guidelines for chat readings
To maintain a safe and respectful space for everyone, we kindly ask our clients to adhere to the following guidelines during our instant chat tarot reading service:
- Respectful communication: Please refrain from using profanity or engaging in any explicit sexual conversation during your reading.
- Positive environment: We aim to provide a supportive and insightful experience. Maintaining a positive and constructive tone is appreciated.
Our refund policy
At Kaleidokatfortune, we are committed to providing you with the best possible service. Please familiarize yourself with our refund policy:
- Refund eligibility: A client will be eligible for a full refund if their tarot reader is unable to make the scheduled appointment for a reading.
- Non-refundable situations: No refunds will be issued if the tarot reading service was fulfilled as agreed upon. Once the reading has taken place, the service is considered rendered and non-refundable.
How to contact us for concerns or refunds
If you have a concern, a complaint, or wish to request a refund, please follow these steps:
- Eligibility: The only circumstance under which a refund request will be considered is if the scheduled reading was not fulfilled by the tarot reader.
- Submitting a request: If your reading was not fulfilled, please send a refund request via email to [[email]] or through our customer support portal on [[website]].
- Resolution: Our dedicated customer support team will review your request and address it promptly to ensure a fair resolution.